30-DAY EXCHANGE/REFUND POLICY
Frequently Asked Questions
Returns and Exchanges
What is your Return Policy?
We want you to be happy with your purchase but if you are not satisfied, returns and exchanges are accepted within 30 days from the order date. All items must be in original condition with all tags intact in order to be eligible for a refund, exchange, or replacement. All refunds will be credited to your original method of payment. For more detailed instructions, please see our full Returns/Exchanges Policy.
How will I know TLBC received my return/exchange?
To receive an email notification that we have received your return/exchange, please include your email address in the designated field on the Returns/Exchanges form you are including in your return package.
How long will it take to receive my refund?
Once we initiate the credit for your return, the actual date that the refund is posted to your account is determined by the credit card company that issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit card company directly for further assistance.
Who pays for return shipping?
Unfortunately, we are unable to offer complimentary return shipping at this time. Please feel free to use a postal service provider that is most convenient for you. However, we encourage you to use certified or insured mail because we cannot be responsible for items lost in the mail. Also, you do not have to use our original packaging when sending back your return/exchange.
How do I send back my return/exchange?
Please complete the blue Return/Exchange form that was included in your package and note any items you would like to receive as an exchange. Once completed, include your form and the bra(s) you do not wish to keep in a parcel of your choice. Since we are unable to offer complimentary return shipping at this time, we recommend using a flat, padded envelope instead of our original packaging as this will keep your return shipping costs minimal.
How much is shipping for an exchange?
All exchanges in the Continental U.S. have a flat rate fee of $5.00 for USPS Priority Mail shipping. For international exchanges, please see the shipping rates as listed on our Shipping Chart.
What items are "Final Sale" ?
Please note that all panties, thongs, and boyshorts are FINAL SALE and are not eligible for a refund or an exchange. If an item of this type is returned, the return will not be credited and the item will not be returned to the customer.
What are my payment options?
We accept American Express, Visa, MasterCard, Discover, PayPal, and TLBC-issued gift vouchers. For more information, please see our Payment Policy.
How much is Shipping and Handling?
All orders under $100 shipping within the Continental US have a flat-rate $5.00 USPS shipping fee. Orders over $100.00 shipping within the Continental US qualify for free shipping. For international shipping costs and more detailed information about TLBC shipping, please see our Shipping/Handling Policies.
How long will it take to receive my item(s)?
If your order is placed Monday – Friday, excluding holidays, your item(s) will be shipped as soon as possible, usually within 2 business days, pending all items are in stock and credit approval.
All orders are shipped via USPS Priority Mail, though we do offer expedited shipping options via UPS if you require faster shipping.
For all Continental US customers, it generally takes 3-7 business days for orders to be delivered. For all Canadian customers, it takes between 5-10 business days. For all international customers, please allow 10-20 business days for your order to arrive.
What if my order is damaged or includes the wrong item?
If you have received a damaged item or an item that is the wrong size/color, please contact us via telephone at 310.254.8542 or firstname.lastname@example.org at your earliest convenience so we may send you a replacement item.
Finding Your Fit
How do TLBC bras fit?
“The Little Bra” refers to both the fit and bust size. TLBC specializes in hard-to-find smaller band and cup sizes including 28-38A, 28-34B, and 28-34C cups. Our bras are designed and cut on a petite scale to fit the smaller figure better and may fit more snug than other brands in the same size.
What if I need more help finding my perfect fit?
We would be more than happy to offer a fit consultation over the phone or through email. You may give us a call at 310.254.8542 or send us an email at email@example.com.
What should I do if I have one breast that is larger than the other?
It’s normal to have one breast larger than the other! This is why we offer several styles with removable padding. You can create symmetry by removing the additional padding in the cup for the larger breast, and tightening the straps on the side with the smaller breast.
My bra straps always fall down. Please help!
Don't worry, we have you covered! Since our bras are designed and cut to fit petite frames, this also includes the length of our bra straps.
How do I stop the bra from riding up?
There are many reasons why a bra will ride up but the most common is that the band is too large. Try purchasing a bra in a smaller band size. Also, most of our bras have additional side support to help keep the bra in place all day.
I currently wear an AA-cup, which bra would fit me best?
I am petite, but have wider-set breasts. What style do you recommend?
I purchased a bra that has a comfortable fitting band but the cups are too small. What size should I exchange it for?
We suggest keeping the same band size but going up in the cup. For example, if you purchased a 34A try a 34B instead.
I purchased a bra that has too small of a band but the cups fit perfectly. What size should I exchange it for?
We suggest going up in the band and down a cup size. For example, if you purchased a 30B try a 32A instead.
Do you have a bra without underwire?
Yes! Please try our Elizabeth bra that comes in three wonderful colors: black, ivory, and petal.
How do TLBC panties fit?
Our panties are cut on a petite scale, similar to our bras, so you will find that they will fit smaller than other brands in the same size. Please consider going up a size when purchasing one of our panties. For reference, our panty fit scale is as follows: XS= 0-2, S= 2-4, M= 4-6, L= 6-8
Where can I find TLBC in stores?
You can find your perfect fit at many different boutiques that carry the TLBC brand. To find a boutique near you, please visit our Stores page.
How do I wash my TLBC bra?
What is the life span of a TLBC bra?
The life span of one of our bras is dependent on how often you wear and wash your bra. We recommend that when a customer is able to do so that they hand wash their bras to ensure ultimate longevity and sustainability.
What if I am having difficulty logging into my online TLBC account?
Please contact us at 310.254.8542 so we may reset your password.